For those of you who don't know Michael Arrington, founder of TechCrunch,
he is a leading influencer among technology-focused bloggers. His reviews of new online applications have become a a formal launching process for start-ups. TechCrunch has become hugely popular because Michael doesn't hold back on his opinions, whether its effusive praise or scathing critique. (It's gone both ways for eBay/Paypal/Skype on TechCrunch)
That being said, his latest rant
on Google mirrors my personal opinion. At some point a company's success has to be measured beyond PR-heavy product launches, with minimal to incremental impact. Sometimes you have to wonder if having a great (if blindingly loyal) fanbase can sometimes be as misleading to an organization as it can be supportive.