Wednesday, June 28, 2006

Personal opinion

Just want to remind folks who read this blog. Any and all posts that I write about are completely my personal opinion and are not representative of eBay's view, opinion or perspective on any subject matter. Apologies for any confusion on this.


Anonymous Anonymous said...

So are you going to put back your comments on GBuy so I can read them rather than hear about what they were second hand over on Scot's blog?

2:15 PM  
Anonymous Anonymous said...

i second that :)

8:55 AM  
Anonymous Anonymous said...

This is true- if they are 'yours and yours alone', at least let us know what they are :)

9:00 AM  
Blogger Ro said...

Sorry folks. Appreciate the interest though :)

9:35 AM  
Anonymous Anonymous said...

Get this cowards opinion here :

9:51 AM  
Blogger Ro said...

Lol. I'd prefer to call it judicious.

9:59 AM  
Anonymous Anonymous said...

Paypal is absolutely awful. I'm fully convinved that not a single human actually exists at the customer service end.

12:22 PM  
Anonymous Ian said...

Paylpal really is terrible, I've had an account since 2001 and used it a total of 2 times and never want to touch it again. Paypal needs to stop acting like a bank when it isn't one. GBuy at least doesn't hide what it is, a Merchant Service, paypal likes to pretend it's a federally insured bank.. which it isn't.

12:27 PM  
Anonymous Anonymous said...

I like how you mention Paypal and American Express in the same sentence. Paypal may have 100 million users but I can't imagine that there is any loyalty contained within that userbase. American Express gained its reputation through exceptional customer service while Paypal grew simply because there was no viable competition. Paypal has NO customer service to speak of whatsoever. I have no confidence in Paypal. I trust Google completely and no I'm not alone. Paypal and ebay cannot purchase that level of trust and that is why they will ultimately lost to Google (and GoogleBase).

12:27 PM  
Anonymous Anonymous said...

here's the full story...

oh, and your capipulta whatever below sux

12:36 PM  
Anonymous Anonymous said...

What's with the hate! I liked reading it, but disagree because Gbuy has Google behind it and that includes all the people that trust Google completely.

As for not reposting the blog. It's probably a good move. He doesn't want to compromise his job or whatever.

12:41 PM  
Anonymous Anonymous said...

paypal just loves taking money

1:06 PM  
Blogger Taylor Cepea Hayward said...


Aren’t you an employee at eBay? Isn't the company eBay made up of people? Therefore, isn’t the opinion of eBay an accumulation of opinions of people who work at eBay.


1:08 PM  
Anonymous Anonymous said...

Do you love your mommy?

1:15 PM  
Anonymous Anonymous said...

paypal IS HORRIBLE, and i mean HORRIBLE. I can't wait till Google's Gbuy comes out so i can ditch paypal.

1:22 PM  
Anonymous Anonymous said...

you must be seriously out of touch with the feelings of your customer base.

Good luck with that.

1:40 PM  
Anonymous Anonymous said...

LOL! Wow!

You do realize that your previous posts are cached all throughout the Internet right?

In fact, it was on Digg's home page last time I checked. I assume you also realize that by removing your comments here you simultaneously manage to look like a coward, idiot, and hypocrite all at the same time.

Just because the comments are not hosted on your website does not obviate you from any liabilty or accountability for having published them in the first place with identifying references in a mass-medium.

Utterly pathetic. Your actions are untenable.

1:49 PM  
Anonymous Anonymous said...

This is what he wrote:

GBuy vs. Paypal

I find it amusing how the general media is claiming GBuy will be a significant competitor to Paypal based on GBuy having near zero buyers actually using the service vs over 100MM using Paypal. Let's recall something here folks. In its current form, GBuy is a glorified merchant account.

By making GBuy free based on Adwords usage, the service might attract any number sellers who use keywords to generate business. (Please explain why this is any different than offering Internet Explorer free with MS' OS?) There are probably hundreds of thousands of sellers who use Adwords, and saving 2% on transaction fees while paying some materially larger % of sales on Adwords will generate seller interest. But let me make something clear... (clears throat) Until BUYERS actually accept and trust a payment mark en masse (ala Paypal or American Express), merchants won't adopt that mark en masse. The failure of Yahoo! PayDirect or numerous other payment services wasn't lack of seller interest. Yahoo! had tens of thousands of sellers using its payment mark for Yahoo! Shopping while other payment services offering cheaper rates, giveaways, affiliate payments, etc, were legion. The killer was the complete absence of consumer/buyer adoption.

Paypal's success was based on a lack of payment substitutes for millions of eBay marketplace sellers. Individuals who were selling on eBay had no access to opening a merchant account (and therefore no access to credit card payments). Paypal allowed millions of sellers to enable credit card/Paypal transactions for commerce on eBay, millions of sellers with billions of sold product listings. Buyers adopted the service because 1) it was free between Paypal users and 2) (no surprise) to buy those billions of listings. Over time, buyers placed an implicit trust with Paypal as a result, allowing Paypal to integrate to their financial accounts (whether via bank or credit card) to make buying all those products easier. Paypal become a payment standard on eBay long before eBay acquired the company (at the expense of eBay's own payment service, Billpoint). Simply, this trust was hard won.

Since GBuy is not a stored value service (ala Paypal), it has clear substitutes, competing directly with the merchant accounts of its advertisers. There are few 'individuals' leveraging keywords as a method for one off sales (and sorry, GBase is far far far from that reality). The real question is whether GBuy will be offered for free to integrate to a merchant's own site, when there is no (or limited) Adwords revenue being generated by said merchant on said sale (i.e. an online seller captures a buyer from Adwords but repeat purchases from that buyer are sourced directly on the merchant's site). I have some serious doubts that is even possible. Ultimately someone needs to pay the 2% piper (what Visa and Mastercard charge Paypal and Google for enabling credit card payments) and that feels like a money pit waiting to happen should GBuy head in that direction.

But if GBuy doesn't go this way, the number of transactions that will go through GBuy is limited to 1) those merchants that openly choose to manage two different payment flows and 2) sales accompanied by keyword click revenue. Simply put, these don't equal billions of transactions or millions of end consumers adopting the GBuy standard. Merchants will always prefer to be the merchant of record by maintaining their own merchant account (vs having Google be the seller of record via GBuy). Without that community base, GBuy is simply Greenzap with a 'better' (more evil?) seller proposition...


I hope Google does a lot more than sucky Paypal and EBay for that matter both scams to the people.

And you being an EBay employee should be sacked.

1:57 PM  
Anonymous Anonymous said...

paypal blows. i've been hosed by paypal as a buyer and a seller.

1:59 PM  
Anonymous Anonymous said...


2:03 PM  
Anonymous Anonymous said...

The sad thing is that I want to love PayPal. It's the fees on top of the ebay fees that make me so ill. Maybe some competition will be good for us all.

2:05 PM  
Anonymous Anonymous said...

Good job coward, you're all over the internet now...

2:42 PM  
Anonymous Anonymous said...

guess you got called into the woodshed for this, huh?

2:46 PM  
Blogger indidream said...

Sorry if you lose your job over this.

On the bright side, GBuy may be hiring!

2:50 PM  
Anonymous Anonymous said...

check this out...

2:53 PM  
Anonymous Anonymous said...

fuck you all who's bitching here about paypal and ebay

2:58 PM  
Blogger Ro said...

Thanks for the comments :) I completely understood when I deleted the post that it was cached in numerous places and sent out via RSS to the few subscribers to this blog. So why delete it? Hopefully you can come to an understanding of that on your own.

3:37 PM  
Anonymous Anonymous said...

You know what for god sake give this guy a break. Google Google Google. That's all I hear from you Google suck ups. If there are no competition in the business world then you are going to hang your lulu dry and pay the only one a high price to get services. This is what happened to Microsoft in the early days. Now you peeps hate it! Wait till the days come up for Google.

Stop sucking up to Google and keep your eye out for others.

He posted it and truthfully he shouldn't have since he is working for Ebay. So he removed it and now all you digg sucking fans find this amusing and want to beat him up.

Just relax and see what you really mean to Google. Nothing! Peanuts... They really know how to make their dogs drool. And you are drooling!

3:58 PM  
Blogger Jack said...

I feel sorry for you man, lots of hate for Paypal around! I don't know which would get more attention - removing the post or not? If you hadn't removed the post, would it have been ignored?

4:17 PM  
Anonymous Jason Schramm said...

I think people are missing the point. Google has already shown that it can go up against the big boys and take market share. In this instance they make it easier for people who use Google services to pay for items elsewhere. Why do I need to use PayPal anymore when I will be able to use my Google account at most of the places I already visit. Of course people will still use PayPal for person-to-person transfers, and they do a good job at that (except for freezing counts and costing people their livelihoods).

5:23 PM  
Anonymous Anonymous said...

excuse me, but where has Google taken market share of anything besides search?

7:12 PM  
Anonymous Anonymous said...

Regarding "understanding the deletion", I don't.

1. It's "out", you can't take it "back".

2. Given that you apparently knew it was "out", why on earth would you remove it knowing full-well that the act merely would encourage further investigation of the situation?

3. Conclusion:

You didn't know it was "out" and the backlash and reach of the post+retraction was a "surprise".


You knew it was "out" and were attempting to minimize the impact and liability by removing it.


You didn't know it was "out" and made the retraction after so-called "judicious" thought.

All 3 scenarios are plausible and, in every case, your reaction reflects a fundamental lack of knowledge regardin modern news cycles, Internet protocols, and a basic lack of authenticity and value for truth and personal integrity. Regardless of the short-term ramifications, I urge self-education and an examination of your moral compass.

8:02 PM  
Anonymous Anonymous said...

how many of you paypal haters here hate it as a result of phishing scams? account takeovers resulting from phishing are almost entirely the account holder's own fault, not paypal's...

i'm just waiting for the first gbuy phishing emails to become mainstream.

8:13 PM  
Anonymous Anonymous said...

ro doesn't love his mommy!

5:35 AM  
Blogger Shelley said...

I rather thought your opinion was quite thoughtful and had some telling points. I can also understand deciding discretion is the better part of valor.

To be honest, the cowards are the ones who dug this up. Why? Because they want to create a car accident, so they can stand on the sidelines and watch the blood flow. Chances are, they haven't much life of their own, so they get their kicks out of generating juice/buzz from doing what they can to harm others.

"Google has already shown that it can go up against the big boys and take market share."

Yes, Google is run by two kids out of a garage using an old 286 powered by a car battery.

And last I heard, eBay/Paypal weren't helping to censor the web.

(Note to the anonymous people calling 'coward'...well, you figure it out.)

6:28 AM  
Anonymous Anonymous said...

Guys...whoever doesn't understand the deletion has never worked at eBay.

I did, and I can guess.

"Ro, we don't dare fire you, because that would make for some really good publicity and give that idiot Scot Wingo too much credit. But you shouldn't have violated our HR policies about commenting on the company. So take the post down, and do not comment further."

Do you get it now, you morons?

Yeah, Ro, you screwed up big time, I know you knew better. But Scot is, and always will be a jackass who can't seem to get over the fact that he's considered small time at eBay. I still can't believe he called you a "friend" in his blog.

Hang in there, take your lumps and you'll be fine. The good news is that Meg hates Scot more than she hates rule breakers. ;)

7:32 AM  
Anonymous Bill said...

I'm personally staying away from Paypal after finding out the hard way I have to fax a copy of my ID + a current utility bill to stop receiving /email/ newsletters:

And, no, it's not phishing. Two of your customer service agents confirmed this after I was told to make a long-distance call (at my own expense.)

9:49 PM  
Anonymous Anonymous said...

If Meg hates Scot so much, it is only because he is now the largest 3rd party provider driving revenue thru Ebay. Ebay has never had a person that even mattered now Scot has more than just a percent of the total rev. thru ebay. I do not know Scot, but i am sure he does not loose sleep over what ebay thinks about him.

7:58 PM  
Anonymous Anonymous said...

Okay, Scot, you can go back to your blog now.

12:38 PM  
Anonymous Anonymous said...

Meg must like him some, she invested ebay money in channeladvisor.

You got squat!!


4:48 PM  
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12:09 AM  

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